Terms of service

Terms & Conditions

Welcome to Memu.in. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

Memu.in is an online ecommerce platform offering products across various categories including electronics, clothing, home & kitchen items, accessories, toys, lifestyle products, automotive accessories, and other consumer goods.

By using this website, you confirm that:

  • You are at least 18 years of age or using the website under parental/guardian supervision

  • The information provided by you is accurate and complete

  • You agree to these Terms & Conditions and related policies

2. Product Information

We strive to ensure product details, descriptions, images, pricing, and specifications are accurate. However:

  • Product colors, packaging, specifications, and appearance may vary slightly

  • Certain products may be sourced through third-party suppliers or fulfillment partners

  • Images displayed are for illustration purposes only

  • Availability of products may change without prior notice

Memu.in does not guarantee that all product descriptions or website content will always be completely error-free.

3. Pricing & Availability

All prices listed on Memu.in are subject to change without prior notice.

We reserve the right to:

  • Modify pricing

  • Update product information

  • Discontinue products

  • Limit quantities

  • Correct pricing or listing errors at any time

4. Orders & Acceptance

Placing an order on Memu.in does not guarantee automatic acceptance.

Memu.in reserves the right to:

  • Cancel or refuse any order

  • Limit quantities purchased

  • Verify customer information before processing

  • Reject suspicious, fraudulent, abusive, or unverifiable orders

Customers may be contacted for verification in certain cases.

5. Order Cancellation

Customers may request cancellation within 1 hour of placing the order.

Cancellation requests received after the allowed time may not be accepted if the order has already entered processing or dispatch stages.

Memu.in reserves the right to cancel orders due to:

  • Product unavailability

  • Pricing errors

  • Payment issues

  • Fraud detection

  • Operational limitations

6. Shipping & Delivery

Estimated delivery timelines are provided for reference only and may vary due to:

  • Supplier processing

  • Logistics delays

  • Weather conditions

  • Public holidays

  • High order volumes

Memu.in shall not be liable for delays caused by courier partners or circumstances beyond our control.

7. Refunds, Returns & Replacements

Please refer to our Refund & Replacement Policy for complete details.

All products sold on Memu.in are non-returnable and non-exchangeable unless explicitly stated otherwise.

Replacement requests are accepted only for:

  • Damaged products

  • Wrong items received

Valid unboxing video proof is mandatory for all claims.

8. Warranty Disclaimer

Certain products sold on Memu.in may not carry manufacturer warranty or guarantee unless explicitly mentioned in the product description.

Customers are advised to carefully review product details before purchase.

Memu.in shall not be responsible for manufacturer warranty claims where warranty support is not officially provided.

9. Electronics & Vehicle Accessories Disclaimer

Electronic items, gadgets, automotive accessories, and technical products must be used responsibly and according to manufacturer guidelines.

Customers are responsible for:

  • Checking compatibility before purchase

  • Proper installation and usage

  • Following safety instructions

Memu.in shall not be liable for:

  • Improper usage

  • Installation errors

  • Compatibility issues

  • Indirect or consequential damages

10. User Conduct

Users agree not to:

  • Use the website for unlawful purposes

  • Provide false information

  • Interfere with website security or operations

  • Misuse promotional offers or COD services

  • Submit fraudulent claims or disputes

11. Intellectual Property

All content on Memu.in including logos, text, graphics, images, videos, product listings, website design, and branding is the property of Memu.in and protected under applicable intellectual property laws.

Unauthorized reproduction or usage is strictly prohibited.

12. Limitation of Liability

Memu.in shall not be held liable for:

  • Indirect or incidental damages

  • Delayed deliveries

  • Supplier-related issues

  • Product misuse

  • Temporary website interruptions

  • Losses arising from third-party services

Our maximum liability shall not exceed the amount paid by the customer for the specific order.

13. Third-Party Services

Memu.in may use third-party suppliers, payment gateways, logistics providers, analytics tools, and external services to operate the platform efficiently.

We are not responsible for interruptions or issues caused by third-party services.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject exclusively to the jurisdiction of courts located in Hyderabad, Telangana.