Privacy policy

Privacy Policy

At Memu.in, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By accessing or using Memu.in, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information from customers and website visitors:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • PIN code

  • Payment details (processed securely through payment gateways)

Technical & Usage Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website activity and browsing behavior

  • Cookies and analytics data

2. How We Use Your Information

Your information may be used for:

  • Processing and delivering orders

  • Customer support and communication

  • Order verification and fraud prevention

  • Payment processing

  • Shipping and logistics coordination

  • Improving website functionality and user experience

  • Sending order updates and tracking information

  • Marketing, promotional offers, and advertising campaigns

  • Personalized product recommendations

3. Marketing & Promotional Communication

By using our services or placing an order, you agree that Memu.in may send:

  • Promotional emails

  • SMS notifications

  • WhatsApp messages

  • Marketing offers and updates

  • Abandoned cart reminders

Customers may opt out of promotional communication at any time.

4. Payment Information

Payments are processed through secure third-party payment gateways.

Memu.in does not store complete debit card, credit card, UPI PIN, CVV, or sensitive banking credentials on our servers.

5. Third-Party Services

We may use third-party tools and service providers including:

  • Shopify

  • Payment gateways

  • Shipping and logistics partners

  • Analytics tools

  • Advertising platforms

  • Marketing automation services

These services may collect, process, or store certain information as required for operational purposes.

6. Cookies & Tracking Technologies

Memu.in uses cookies and tracking technologies to:

  • Improve website performance

  • Analyze traffic and user behavior

  • Personalize advertisements

  • Measure advertising effectiveness

  • Enhance customer experience

Third-party services such as Meta (Facebook), Instagram, and Google may use cookies or tracking pixels to deliver personalized advertisements.

7. Meta Pixel & Analytics

We may use:

  • Meta Pixel

  • Google Analytics

  • Conversion tracking tools

  • Advertising analytics platforms

These tools help us understand customer behavior, optimize advertising campaigns, and improve website performance.

8. Data Security

We implement reasonable security measures to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no online platform or internet transmission can be guaranteed completely secure.

9. Information Sharing

We do not sell customer personal information to third parties.

Information may be shared only with:

  • Payment processors

  • Courier/logistics partners

  • Technology service providers

  • Legal authorities if required by law

  • Fraud prevention or verification services

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate information

  • Maintaining confidentiality of account credentials

  • Ensuring secure access to their devices and accounts

11. Children's Privacy

Memu.in does not knowingly collect personal information from children under 18 years of age without parental supervision.

12. Policy Updates

Memu.in reserves the right to update or modify this Privacy Policy at any time without prior notice.

Customers are advised to review this page periodically for updates.

13. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact us through the official contact details provided on our website.