Shipping policy

Shipping Policy

Thank you for shopping with Memu.in.

We strive to provide smooth and reliable delivery services across India. Please read our shipping policy carefully before placing an order.

1. Shipping Coverage

Memu.in currently ships products across India.

Shipping availability may vary for certain remote or restricted pin codes depending on courier partner serviceability.

2. Order Processing Time

Orders are generally processed within 1–3 business days after order confirmation.

Processing time may vary depending on:

  • Product category

  • Supplier availability

  • Order volume

  • Verification requirements for Cash on Delivery (COD) orders

Orders are not processed on Sundays or public holidays.

3. Estimated Delivery Time

Estimated delivery time is generally between 4–10 business days depending on:

  • Customer location

  • Courier partner availability

  • Supplier dispatch timelines

  • Product category

Certain products may require additional processing or delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.

Free shipping offers may apply on selected products, promotional campaigns, or minimum order values.

5. Delays in Delivery

Delivery timelines are estimated and not guaranteed.

Delays may occur due to:

  • High order volumes

  • Weather conditions

  • Public holidays

  • Festival seasons

  • Courier disruptions

  • Logistics or transportation issues

  • Supplier dispatch delays

Memu.in shall not be held liable for delays caused by third-party logistics providers or circumstances beyond our control.

6. Multiple Shipments

As products may be sourced from different suppliers or warehouses, certain orders may arrive in multiple shipments or packages.

7. Incorrect Address / Failed Delivery

Customers are responsible for providing accurate shipping details.

Memu.in shall not be responsible for:

  • Delays caused by incorrect address

  • Failed delivery attempts

  • Customer unavailability

  • Refused deliveries

Additional shipping charges may apply for re-delivery requests in such cases.

8. Cash on Delivery (COD) Orders

Cash on Delivery may be available for eligible products and locations.

Memu.in reserves the right to:

  • Verify COD orders before dispatch

  • Cancel suspicious or unverifiable COD orders

  • Restrict COD for certain products, locations, or users

9. Tracking Information

Tracking details, if available, will be shared once the order is dispatched.

Tracking updates may take some time to reflect depending on courier systems.

10. Damaged or Wrong Products

Customers must report damaged or incorrect items within 24 hours of delivery with:

  • Clear unboxing video proof

  • Order details

  • Supporting images/videos

Please refer to our Refund & Replacement Policy for complete claim eligibility guidelines.

11. Third-Party Supplier Disclaimer

Certain products sold on Memu.in are fulfilled through third-party suppliers and logistics partners. Product packaging, dispatch location, and delivery experience may vary depending on supplier operations.